![]() Need help finding the right booking solution for your tour company? Get in touch with us.Necessary cookies are absolutely essential for the website to function properly. We offer product demos for businesses who are interested in our booking system to make sure you're purchasing a service that fits your company's needs. Here at TrekkSoft, your long-term success is important to us and we believe an honest and transparent client relationship is key. Pay attention to these first impressions. The representative you speak to is only one individual, but they can usually give you a feel for the company as a whole. Are they genuinely interested in the long-term success of your business?.Do you feel that they understand the industry, your business, and your job?.Do you get on well with the person on the other end of the phone?.What you should ask yourself during and after the demoĪ big part of your decision making is personal connection. If I need tech support outside your office hours, will I be able to get it? How much tech support will I be entitled to? And is your support documentation online?Ģ2. ![]() How much technical knowledge do I need to use the software?Ģ1. How long will it take me to get set up and ready for online bookings? And what's the timeframe for onboarding?Ģ0. Know whether you'll get the support you needġ9. Can I create and offer voucher and gift codes with your software? Will customers stay on my site to pay, or be redirected elsewhere?ġ8. Will my checkout process be 100% secure? What if I want to break up an invoice into multiple payments? Can TrekkSoft handle this?ġ7. Do you offer your own payment gateway? What currencies do you accept?ġ6. Can I collaborate with other operators in my region and sell their products on my website as well?ġ5. What about upselling customers? Does your booking workflow include selling additional services to increase the overall booking value?ġ4. Do you offer a resource manager to prevent overbooking of my guides and equipment?ġ3. Will I be able to process and manage rentals online, whether now or in the future?ġ2. ![]() Will I be able to distribute on the channels that are important to me? Can I manage these in one place and see all my bookings in real-time?ġ1. Can I improve my website or build a new one? Will it stay mobile-optimised?ĩ. Can I sync my bookings with my own calendar on Google Calendar or Office 365?ġ0. Can I manage my business on my smartphone or tablet when I'm out the office?Ĩ. Why am I better off with your software than my existing solution?ħ. Will your software actually give me a return on investment? Do you offer reporting or analytics that will let me track my growth?Ħ. How many people are on your team? How long have they worked in the travel industry?ĥ. ![]() Can you tell me about some of the businesses you work with in my area? And what do you know about my local tourism industry?Ĥ. What wider industry experience does your team have that helps you understand my job?ģ. How many years have you been active in the industry? Where are you based?Ģ. The best questions to ask during a booking software demoġ. To help you out, here are twenty of the best questions to ask during your demo. Once you've arranged a few demos with quality software providers, treat each call as a chance to interview the company and find out if they really are right for you. Whether you can ask unlimited questions about how the software will fit and enhance your business.If you'll get personalised advice on your short-term and long-term business goals.If you can see how the software in action, including the features important to you.If the call (by phone or Skype) will be free and with no expectations.When researching software options there are a few things you should look for, and the same goes for a demo. Make sure to check. You can ask most of the leading software providers for a free demo and request a time slot that suits you and your time zone. What to look for before you arrange a demo Based on this insight, here's our advice to help you ask the right questions and make the best choice for your business. Here at TrekkSoft, we've spent years providing demos to customers in over 125 countries, and many of these calls have been a first touch point for thousands of our customers. When you're looking for an online booking solution for your tours or activities, the chance to have a free demo of the software can be a real asset to your decision making process.Īfter all, you need a system that streamlines your booking and payment process, provides an experience that's worth a five star review, and keeps you on top of your business wherever you are. This post was first published in 2016 and has been recently updated.
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